FAQ

1. Shipping & Delivery

Q: Do you ship to the USA?
A: Yes! We currently ship exclusively to the United States.

Q: How much does shipping cost?
A: Shipping is always free, no matter the order size.

Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days and typically delivered in 5–10 business days. Delivery times may vary due to carrier or customs delays.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email. You can also track it directly on our Order Tracking page.

Q: What if my package is lost or stolen?
A: If tracking shows delivered but you haven’t received your package, please:

Check with neighbors or building management.
Verify the shipping address.
Wait 24 hours (carriers sometimes mark delivery early).

If your package is still missing, contact us, and we will open an investigation with the carrier.

2. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. All items are eligible for return — no final sale items.

Q: Do I have to pay for return shipping?
A: No! Return shipping is free for all orders.

Q: How long does it take to get a refund?
A: Refunds are processed within 14 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.

Q: Can I exchange an item?
A: Yes! Exchanges are free and available within the 30-day window, subject to stock availability.

Q: What if I receive a damaged or incorrect item?
A: Contact us immediately at support@tactory.shop with photos of the item and packaging. We will send a replacement or issue a full refund.

3. Orders & Payments

Q: How do I place an order?
A: Simply select your products, add them to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shopify Payments

Q: Can I cancel or change my order?
A: Contact us immediately at support@tactory.shop. If your order has already been processed or shipped, we may not be able to cancel or change it.

4. Products

Q: Are your product images accurate?
A: We strive to represent products accurately, but colors may vary slightly due to screen settings, and measurements are approximate.

Q: Do your products come in different sizes?
A: Yes, our products have detailed sizing information available on each product page. Please check our Size Guide before ordering.

5. Account & Privacy

Q: Do I need an account to order?
A: No, you can check out as a guest. Creating an account allows you to track orders easily and save shipping information.

Q: How is my personal information protected?
A: We take privacy seriously. All data is processed according to GDPR and US privacy standards. For details, see our Privacy Policy.

6. Contact

Q: How can I contact Tactory?
A: You can reach us at:
📩 support@tactory.shop
📞 +1 (659) 233-4938
Or use the contact form on our website. We typically respond within 24–48 hours.